5/15/20 Our protocols are not going to be modified at this time and will remain until trends in covid-19 can be interpreted by PA Department of Health after a week period.
Due to the COVID-19 state of emergency we are only capable of seeing pets for emergencies and urgent medical needs, all routine procedures and appointments are prohibited. Our door will remain locked, and our protocol is as follows:
-Employees who feel ill are instructed to stay home and contact their doctor.
–If you are feeling ill, we ask that you please call us before traveling to the hospital, so we can either reschedule your appointment or in the case of an emergency, provide information on what to do upon arrival at the hospital.
– When you arrive for your scheduled appointment, please call our office at 266-6412 from your car in the parking lot. Bear with us in these initial days as our call load has been heavier.- A technician will come out to your car, taking a brief history either at your car or on the phone, weather depending, and he/she will escort your pet into the hospital to be examined by the veterinarian. Please ensure that your dog is leashed and/or your cat is in a secured carrier.
-The veterinarian will examine your pet and will call you to discuss exam findings and your observations at home so that we may formulate a diagnostic and treatment plan. You may pay over the phone via credit card (preferred method) after we conclude our conversation.
-Your pet will be returned to you when the veterinarian has finished the exam and diagnostic procedures, dispensing any needed medications. We will care for your beloved pet as if it is our own while it is in our care.
Any routine procedures will have to be postponed for the time being. There are some vaccinations and procedures that are considered routine and some that are not, as we feel that postponing certain vaccinations such as Lyme vaccines, Rabies vaccines, and initial vaccines for puppies/kittens or new pets are vital to maintain in a timely manner in order to protect your pet’s health.
We will work to reschedule canceled surgeries and other procedures when we are able to determine more specifically what is considered routine vs. non routine.
Please understand that we are working to prioritize your pets health as it is very important to us, but our staff’s health and safety also must be protected so that we may continue to meet your pets’ needs.
